Application Management Support
20+ years of providing the best support to our clients.
Novamodus offers a full-service post-implementation support mechanism to augment your internal support team who may not be familiar in all the modules that have been implemented. Our team of consultants, all resident in North America, can provide you with the support your need, in the time zone you need and what more, we can be in your offices, when required, during critical times of need. We have our proprietary Projectmodus tool that not only tracks the support tickets’ progress, but also provides you with the analysis on which consultant worked on what ticket and for how long, thereby removing the ambiguity in reporting. You can also track on how we have performed against the SLA that we have agreed to.
Application Support
Managing the complexities involved in an Enterprise Resource Planning system like Oracle Fusion requires a deep understanding of the interactions between the system's different components. The Application Management Support (AMS) team at Novamodus has substantial experience across all Oracle Cloud modules as well as Oracle E-Business Suite and consistently resolves complicated application issues.
Upgrade Testing
Quarterly application upgrades are important for resolving bugs, adding new features, tightening security, and improving the overall application. However, every upgrade carries a risk that some previously defined workflows may break. Novamodus uses a proprietary automated testing tool—TestModus—to verify that all test cases are working correctly before applying the upgrade to a production environment.
Application Enrichment
Oracle Fusion offers a powerful environment for businesses to manage their enterprise data in a way that is configurable to an organization's particular needs. However, there are some business requirements that cannot be captured in Oracle Fusion out-of-the-box. Novamodus has extensive experience enriching Oracle applications with additional pages, custom workflows, and automated processes in a way that utilizes as many of Oracle's in-built tools as possible while still focusing on long-term stability.